Refund policy

Want to register a return? Click Here

Please note that custom-made items, furniture, and samples are not eligible for return. Additionally, we are unable to process returns at our showrooms in Stockholm or Oslo.

Return Policy Standard-Size Rugs

We offer a 30-day return policy on our standard-size rugs purchased at full price. Products purchased at a reduced price are eligible for a 14-day return period.

To be eligible for a return, the rug must be in unused condition, with all original labels attached and free from damage or signs of use. Please note that you are responsible for ensuring the item is securely packaged for return – LAYERED does not provide return packaging. A return shipping fee will apply and will be deducted from your refund.

Fixed return fees and details about the process can be found below.

Return Policy Bespoke & Made-to-Measure Rugs

We do not accept returns or exchanges on bespoke or made-to-measure rugs. As these pieces are crafted specifically for you, the order becomes final once production begins (typically within 3 days). After this point, we are unable to accept cancellations, modifications, or offer refunds. Learn more about Bespoke Sizing Here.

Return Fees

Rugs up to 200 x 300 cm: 230 USD

Rugs from 250 x 350 cm: 550 USD

Blankets and Cushions: 25 USD

How to Make a Return:

Step 1: Register return

Register your return directly on our website by clicking the link above. To ensure a smooth experience, all rug returns are handled via home pickup. Once the registration is complete, the return label and return receipt will be sent to the email address you provided. You will need to print the return label yourself and attach it to the outside of the package.

Step 2: Prepare the package

Pack the item carefully to prevent any damage during transit. As the customer, you are responsible for ensuring the product is securely packaged and returned in good condition.
Place the return receipt inside the package.
Attach the return label visibly on the outside of the package.

Step 3: Send back the package

A carrier will collect the package at the agreed date and time,
or you can drop it off at your nearest service point, if that option is available.

Step 4: Refund

Once we have received and inspected your return, the refund is usually processed within 7–10 business days—provided the item is in approved condition. The return shipping cost will be deducted from the refund.

Return Process:

Once your product has arrived at our warehouse, the processing of your return will begin. Please note that even if the tracking link shows that the rug has reached our warehouse, processing may take up to 14 days before the refund appears in your account.

Claims (Reclamations):

If your item is defective or damaged, you have the right to file a claim. You are entitled to a 3-year warranty under applicable consumer protection laws. To submit a claim, you will need your order number and a valid receipt from LAYERED AB.

To register a claim, follow the same steps as for a return, but select “Claim” in Step 1.

For the claim to be approved, the issue must be covered by the warranty, meaning it must be a clear manufacturing defect or damage that occurred during delivery. Claims due to stains, wear and tear, or damage caused by use – such as from furniture or other external factors – will not be approved.

Frequently asked questions: Click Here

Contact us: info@layeredinterior.com